Open Positions

Posted February 5, 2025

Job Title: Sales & Services Manager

Scope

The Sales & Services Manager is a member of the sales department responsible for managing service needs for meetings, events/sports tournaments in coordination with the Sr. Director of Sales. This manager will also be responsible for assisting small groups that require meeting and/or hotel space. This position also serves as the liaison between Visit Clarksville and its partners, venues, attractions, and TN State Welcome Centers. All work will be a direct reflection of serving our mission statement.

Job Description

Position: Sales & Services Manager

FLSA status: Exempt*

Reports to: Sr. Director of Sales

Visit Clarksville Mission

The Clarksville-Montgomery County Convention & Visitors Bureau exists to positively influence tourism in the Clarksville-Montgomery County (CMC) area by promoting tourist attractions, hosting conventions and group tours, and engaging in large-scale marketing efforts. In 2015, the organization adopted the Visit Clarksville brand.

SCOPE

The Sales & Services Manager is a member of the sales department responsible for managing service needs for meetings, events/sports tournaments in coordination with the Sr. Director of Sales. This manager will also be responsible for assisting small groups that require meeting and/or hotel space. This position also serves as the liaison between Visit Clarksville and its partners, venues, attractions, and TN State Welcome Centers. All work will be a direct reflection of serving our mission statement.

GENERAL DUTIES

Serve as the primary point of contact to support contracted groups with information on the destination including dining, offsite events, entertainment options, etc.
Manage the distribution of service leads to dining, offsite events, and entertainment partners and ensure timely response to contracted clients.
Maintain tracing/notes in CRM of group services provided to include collateral distribution, microsite development, transportation and dining support, event planning, or additional needs we provided or connected the client to.
Assist Sr. Director of Sales with coordination and executive of events, including working nights/weekends, providing exemplary customer service, and being a good steward of resources.
Assisting prospective meeting planners to assist in hotel needs and other services needed for their meeting or event.
Work in coordination with group tour receptive(s) to assist in hotel needs and other services needed for the motorcoach market.
Maintain product knowledge of hotels, meeting facilities, service providers, attractions, transportation, caterers, dining, and other venues within Clarksville/Montgomery County.
Responsible for ensuring partner information on VisitClarksvilleTN.com is accurate and current.
Work in conjunction with Sr. Director of Marketing and Media for any collateral needed for sales/servicing purposes.
Ensure that TN Welcome Centers as well as Clarksville/Montgomery County partners have current collateral (Visitor Guides, POI brochures, etc.).
Responsible for visiting outlined TN Welcome Centers to provide collateral as well as updates on what is new to Clarksville/Montgomery County
Plan familiarization (FAM) tours as well as site visits as needed/directed by Sr. Director of Sales or Executive Director.
Position does require occasional nights and weekend commitments as well as potentially 1-2 industry-specific conferences/training out of town (typically out of state).
Other duties as assigned by Sr. Director of Sales and/or the Executive Director.

SKILLS REQUIRED

Possess excellent interpersonal skills
Exceptional customer service and relationship-building skills.
Effective verbal and written communication.
High Level of organization
Ability to handle multiple tasks
Event/Volunteer detail and management skills
High standard of ethics and confidentiality
Comfortable with public speaking and making presentations.
Successful at problem-solving.
Self-starter and able to work independently
Word processing skills, spreadsheet and database proficiency.

QUALIFICATIONS

Required:

4-year college degree and/or equivalent experience in tourism, hospitality, and services.
Minimum two (2) years of tourism/hospitality sales/service experience.
Valid driver’s license required.
Personal vehicle required.

Preferred:

CRM database knowledge/skills.
Other specialized training, within the tourism/hospitality industry.
Large Scale Event planning.

*Exempt employees are not subject to wage & hour laws and therefore not compensated for overtime hours.

Salary

Mid-$40s, Commensurate with experience

To Apply

Submit resume to Lisa Knight, Lisak@clarksville.tn.us

About Clarksville-Montgomery County, TN

Named the #1 Best Place to Live in America by Money.com in 2019, Clarksville, Tennessee is historic, charming, and rich in scenic beauty, with abundant outdoor recreation and a thriving business climate! Located in Montgomery County, Tennessee, a short 40 minutes from the honky-tonk of Nashville, Clarksville is a historic riverfront suburb unmistakably on the rise. Home to the 101st Airborne Division at Fort Campbell and the fastest growing university in the state — Austin Peay State University. Clarksville is a young patriotic community full of opportunities with a median age of only 31.

An exceptional quality of life, excellent business climate, and quality schools are all reasons to visit and stay in Montgomery County, TN. Quality of life is exceptional — with the area's rich history and experiences, including a homegrown winery, local distillery, and plenty of family fun. Clarksville Montgomery County boasts 34 public parks, 5 swimming pools, 6 golf courses, 9 tennis courts, 2 movie theatres, and 3 community centers. The downtown district contains one-of-a-kind eateries, retail, and entertainment. It is an idyllic spot to experience southern charm and hospitality.

Quality schools and affordable living options make the area a great place to raise a family. The award-winning public school system, Clarksville-Montgomery County School System (CMCSS) has a 93% graduation rate (2021) and eleven reward schools recognized for performing in the top 5% of the state. Three local higher education options provide plentiful educational opportunities at Austin Peay State University, Nashville State Community College - Clarksville Campus, and the Tennessee College of Applied Technology's Clarksville campus.

New developments in the community are thriving — including the $115 million, 5,000-seat F&M Bank Arena Multipurpose venue in the heart of downtown Clarksville will be adjoined by a $50 million, 4-acre retail development plus, a 40,000 square foot Conference Center near the area's medical district to include a hotel, office space, and additional retail and dining options. All of that, coupled with a friendly community — it's no wonder people who have experienced the small-town charm and classic hometown America feel of Clarksville Montgomery County put down roots.